Course

Client Dynamics Influencing Skills

  • DESCRIPTION:

    This programme has been delivered to banks and corporate clients all over the world helping leaders, team members, support staff and client-facing personnel to communicate more effectively and build positive relationships. It helps by improving performance in terms of:

    • Understand your own behavioural style and the preferred style of others.
    • Know why we build relationship more easily with some people and not others.
    • Learn how to build rapport and adapt your approach with colleagues/clients.
    • Plan and use your time more effectively.
    • Receive personal feedback on your strengths, limitations and strategies for improvement.
  • AUDIENCE:

    Bankers in any field.

  • PRIOR KNOWLEDGE:

    None assumed.



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