Negotiation Skills
- Description:
This programme is based on the Harvard techniques and comprises games, challenges, role play and cases aimed at developing the right negotiation skills for winning results. It helps by improving performance in terms of:
How to create win/win and not lose!
- Recognising when/how to adapt your approach.
- Setting flexible objectives – the three tier method.
- The impact of tone and words.
- Why body language is still critical.
- Demonstrating competence, confidence & credibility to take control and protect profit.
- Listening, probing and determining what clients want.
- Assessing the true value of demands.
- Adapting responses & messages to goals and needs – trading language.
- Handling demands, objections, doubts and emotion – dealing with variables.